Terms of Service

Last Updated: January 17,2025

Introduction

Welcome to Reputation Local LLC (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website located at https://replocal.com (“Website”) and the services provided therein (collectively, the “Services”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Website or Services.

1. Definitions

  • “User,” “you,” or “your” refers to any individual or entity accessing or using the Services.
  • “Content” means all text, images, videos, software, data, or other materials submitted, posted, or displayed on the Website.
  • “Subscription” refers to any recurring payment arrangement for ongoing access to Services.
  • “Intellectual Property Rights” means all patent rights, copyright rights, trademark rights, trade secret rights, and any other intellectual property or proprietary rights.

2. Description of Services

Reputation Local provides digital marketing services and software solutions to help businesses grow and maintain a positive online presence. Our Services include:

  • Search engine optimization
  • Paid advertising, including pay-per-click campaigns
  • Retargeting advertising
  • Online reputation monitoring and management
  • Website design and development
  • CRM software
  • Marketing automation services
  • Local business listing optimization
  • Review management and response tools
  • Social media management tools
  • Marketing analytics and reporting

Service Limitations

  • Services are provided “as is” and subject to availability
  • We do not guarantee specific results or rankings
  • Service availability may vary by geographic location. Currently we serve businesses in the United States.
  • Certain features of our services may require third-party software or integrations

Appropriate Use

Users must:

  • Provide accurate and truthful information
  • Maintain current contact and billing information
  • Use Services in compliance with all applicable laws
  • Respect intellectual property rights
  • Maintain appropriate security measures

3. Account Registration and Security

Account Creation

To access certain Services, you must:

  • Create an account with accurate, complete information
  • Be at least 18 years old or have legal guardian consent
  • Have authority to bind any business entity you represent
  • Maintain confidentiality of login credentials

Account Security

You are responsible for:

  • All activities occurring under your account
  • Maintaining password security
  • Notifying us immediately of unauthorized access
  • Ensuring logout from shared devices

Account Termination

We reserve the right to:

  • Suspend or terminate accounts for Terms violations
  • Delete accounts inactive for over 12 months
  • Refuse service to anyone at our discretion

4. Purchase Currency and Billing

  • All prices are in USD unless otherwise specified
  • Recurring charges will be billed automatically
  • Failed payments may result in service interruption
  • Price changes will be notified 30 days in advance

5. Customer Service

Contact Methods

  • Email: info@reputationlocal.com
  • Phone: (303) 926-5227
  • Live Chat: Available Monday-Friday, 9am-5pm EST
  • Mailing Address: 2 W Dry Creek Cir # 100B, Littleton, CO 80120

Response Times

  • Email: Within 24 business hours
  • Phone: During business hours

6. Fulfillment Policies

Refund Policy

Refunds available under these conditions:

  • Within 7 days of subscription start
  • Documented system malfunction that cannot be remedied

Service Delivery

  • Onboarding of service within 24 business hours of payment
  • Setup assistance provided as specified
  • Training materials delivered electronically
  • Ongoing services provided monthly until end of contract 

Cancellation Policy

  • Cancel subscriptions anytime via dashboard
  • 30-day notice required for enterprise plans
  • Pro-rated refunds as applicable
  • Data retained for 30 days post-cancellation
  • Services subject to U.S. regulations
  • Compliance with local laws required and must be stipulated by you in advance of service delivery related to those laws

8. Privacy and Data Protection

Data Collection

We collect and process:

  • Account information
  • Business information
  • Usage data
  • Tracking & analytics data
  • Payment information
  • Communication records

Data Protection

  • GDPR and CCPA compliance
  • Data encrypted in transit and at rest
  • Regular security audits
  • Third-party access limitations
  • 90-day data retention policy

International Transfers

  • Data stored in U.S.-based servers
  • EU-US Privacy Shield compliance
  • Standard contractual clauses available
  • International data transfer safeguards

9. Intellectual Property Rights

Ownership

  • Website content owned by Company
  • User-generated content rights retained
  • Limited license granted for service use
  • Trademark and copyright protection

License Terms

Users granted limited license to:

  • Access and use Services
  • Download permitted materials
  • Use software as instructed

Restrictions

Prohibited from:

  • Copying or modifying Services
  • Reverse engineering
  • Removing proprietary notices
  • Transferring license rights
  • Illegal use of software

10. Security Measures

  • PCI DSS compliance
  • SSL/TLS encryption
  • Regular security updates
  • Intrusion detection
  • Vulnerability scanning

11. Limitation of Liability

Warranty Disclaimer

SERVICES PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

Liability Caps

LIABILITY LIMITED TO GREATER OF:

  • FEES PAID IN PRIOR 30 DAYS
  • $500 USD

Force Majeure

No liability for failures due to:

  • Natural disasters
  • Government actions
  • Technical failures
  • Third-party service issues

12. Dispute Resolution

Arbitration

  • Binding arbitration required
  • AAA Commercial Rules apply
  • Venue: Littleton, Colorado
  • Individual capacity only

Class Action Waiver

  • No class or representative actions
  • Individual disputes only
  • Small claims court permitted

13. General Provisions

Severability

Invalid provisions severable without affecting remaining Terms.

Assignment

  • Company may assign rights
  • Users may not assign without consent

Entire Agreement

  • Terms constitute complete agreement
  • Supersedes prior agreements
  • Written amendments required

14. Changes to Terms

  • 30-day notice of material changes
  • Continued use implies acceptance
  • Email notification provided
  • Prior versions archived

15. Contact Information

For questions regarding these Terms:

  • Email: info@reputationlocal.com
  • Phone: (303) 926-5227
  • Address: 2 W Dry Creek Cr #100B, Littleton, CO 80120

By using our Website and Services, you acknowledge that you have read, understood, and agree to these Terms.