How To Whitelist Our Emails

Thank you for being a part of our Reputation Local community.

Many e-mail and Internet companies are now using programs to block spam. Sometimes, however, these programs block e-mail you want to get, including ours.

To Ensure You Are Receiving Your Reputation Local Emails, Do The Following:

Be sure to add all corresponding Reputation Local email addresses to your email “whitelist.”  A whitelist is a list of approved e-mail addresses or domain from which a spam filter will allow messages to be received.

Important: you will need to whitelist us on all devices that you normally check email on, including desktops and mobile devices.

How to Whitelist Our Emails…

Of course, every e-mail system is different. Below are instructions for some of the more popular ones. If yours isn’t here, please contact your Internet Service Provider's (ISP’s) customer service for their instructions. If you’re using some sort of spam filtering or blocking software yourself, we’ve also listed instructions on how to exempt your subscription from some of the more popular of those programs.

Android Devices – Samsung, Google Nexus, others:
1. In the default email client, touch the picture of the sender.
2. Click OK to add to contacts.

AOL Mail:
1. Click Contacts in the right toolbar.
2. Click Add Contact.
3. Enter approved email and additional information if you wish.
4. Click Add Contact button in the popup to finish.

Apple iOS Devices – iPad, iPhone, iPod Touch:
1. On any message, tap the sender and add to either a new contact or an existing contact:

Comcast:
1. Click Preferences from the menu.
2. Click Restrict Incoming Email.
3. Click Yes to Enable Email Controls.
4. Click Allow email from addresses listed below.
5. Enter approved email you want to whitelist.
6. Click Add.
7. Click Update to finish.

Earthlink:
1. Click Address Book.
2. Click Add Contact.
4. Save WhatCounts as a contact.
5. Click save.

Gmail Option 1:
1. Open an email from the sender that you want to whitelist.
2. Click on the little down-pointing-triangle-arrow next to “reply.”
3. Click Add approved email to contacts list to finish.

Gmail Option 2 (Gmail with Tabs):
1. In your inbox, locate an email from us (emails from Reputation Local and our team).
2. Drag this email to the “primary” tab of your inbox (from your Promotions or Social tabs).

3. You’ll see that our emails will go to your primary folder in the future!

Mac Mail Option 1:
1. Click Address Book.
2. Click File.
3. Click New Card.
4. Enter approved email and additional information if you wish. .
5. Click Edit to finish.

Mac Mail Option 2:
1. Select “Mail” and “Preferences” from the top menu.
2. In the “Preferences” window, click the “Rules” icon.
3. Click the “Add Rule” button.
4. In the “Rules” window, type a name for your rule in the “Description” field.
5. Use the following settings: “If any of the following conditions are met: From Contains.”
6. Type our email address in the text field beside “Contains.”
7. Select “Move Message” and “Inbox” from the drop-down menus.Click “Ok” to save the rule.

Microsoft Outlook 2003:
1. Open the email message from the sender you want to add to your address book.
2. Right-click Click here to download images in the gray bar at the top of the message.
3. Click Add Sender to Senders Safe List to finish.

Microsoft Outlook 2007:
1. Right-click on the email you received (in the list of emails).
2. Click Junk E-mail.
3. Click Add Sender to Safe Senders List to finish.

Microsoft Outlook 2010:
1. Click the Home tab.
2. Click Junk.
3. Click Junk E-mail Options.
4. Click Safe Senders.
5. Click Add.
6. Enter approved email and additional information if you wish.
7. Click OK to finish.

Mobile.me:
1. Click approved email in the header of the message you’re viewing.
2. Click Add to finish.

Mozilla Thunderbird for PC:
1. Click Address Book.
2. Make sure Personal Address Book is highlighted.
3. Click New Card. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
4. Under Contact, enter approved email and additional information if you wish.
5. Click OK to finish.

Mozilla Thunderbird for Mac:
1. Click Address Book.
2. Make sure Personal Address Book is highlighted.
3. Click New Card. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
4. Under Contact, enter approved email and additional information if you wish.
5. Click OK to finish

NetZero:
1. Click the Address Book tab on the top menu bar.
2. Click Contacts.
3. Click Add Contact.
4. Enter approved email and additional information if you wish.
5. Click Save to finish.

Windows Live Hotmail:
1. Open an email from the sender that you want to whitelist.
2. Click Add to contacts next to approved email to finish.

Yahoo! Mail:
1. Open the email message from the sender you want to add to your address book.
2. Click Add to contacts next to approved email.
3. On the Add Contact popup, add additional information if needed.
4. Click Save to finish.